Payment / Cancellation Policies (Team Coaching)

Booking a session/block of sessions will only be confirmed once your team’s contact completes the “Teams Questionnaire” and full payment via bank transfer – details of both are found in the "What's Needed From Your Team..." email Speed Solutions sends out following a team’s enquiry. Once both are received, Speed Solutions will then send you a final confirmation email with the specific agreed date(s) and time(s) for your team.

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Due to the high demand for sessions from a range of sports, Speed Solutions adheres to a strict cancellation/rescheduling policy which includes: 

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For One (Stand-Alone) Team Sessions Booked:

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If you/your team cancel your booked session/or wish to reschedule - within 72 hours of its scheduled start time - 50% of the session cost will still be charged for that specific time slot - as it is too late for Speed Solutions to reassign this slot to a new team. The other 50% will be refunded immediately to you by Speed Solutions. This includes cancelling/rescheduling due to adverse weather conditions and/or reduced player attendance. 

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If you/your team cancel your booked session/or wish to reschedule - within 48 hours of its scheduled start time - 100% of the session cost will be charged for that specific time slot - as it is too late for Speed Solutions to reassign this slot to a new team. This includes cancelling/rescheduling due to adverse weather conditions/or reduced player attendance.

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If your team's independent training venue informs you of its closure of e.g. pitches/courts (outdoor/indoor) etc. due to adverse weather conditions (heavy rain/ice/snow), which would result in the cancellation of your booked session at the agreed venue - Speed Solutions may be able to deliver the session at an alternate venue during the agreed time slot, providing enough notice is given, it's in a similar location and the space will safely accommodate the numbers participating in the session. It is your/your team's responsibility to arrange a suitable venue for your team (e.g. indoors) and provide the relevant details to Speed Solutions at least 3 hours before the scheduled start time. Speed Solutions will ensure to let you know ASAP whether the new location will be possible to facilitate the agreed coaching session. If a new training venue isn't possible/suitable and it can't go ahead - 50% of the session cost will still be charged for that specific time slot - as it is too late for Speed Solutions to reassign this slot to a new team. The other 50% will be refunded immediately to you by Speed Solutions.

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To reschedule a cancelled session to take place in a new time slot - Please note that this will be charged at the full rate that your team was originally quoted. Speed Solutions cannot guarantee that rescheduling after a cancelled session will take place e.g. the following week - as another team may have already booked that particular slot. 

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If Speed Solutions requires to cancel your team's booked session for unforeseen circumstances, 100% of the session cost will be refunded immediately (if arrangements cannot be made to reschedule). 

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For Block Booked Team Sessions:

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If you/your team cancel a session in your booked block of sessions - within 72 hours of the specific session's scheduled start time - you won't be charged a cancellation fee however, you will lose that particular session in your booked block of sessions - as it is too late for Speed Solutions to reassign this time slot to a new team. This includes cancelling due to adverse weather conditions and/or reduced player attendance.

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If your team's independent training venue informs you of its closure of e.g. pitches/courts (outdoor/indoor) etc. due to adverse weather conditions (heavy rain/ice/snow), which would result in the cancellation of one of your booked sessions at the agreed venue - Speed Solutions may be able to deliver that particular session at an alternate venue during the agreed time slot, providing enough notice is given, it's in a similar location and the space will safely accommodate the numbers participating in the session. It is your/your team's responsibility to arrange a suitable venue for your team and provide the relevant details to Speed Solutions at least 3 hours before the scheduled start time. Speed Solutions will ensure to let you know ASAP whether the new location will be possible to facilitate the agreed coaching session. If a new training venue isn't possible/suitable, you won't be charged a cancellation fee, however you will lose that particular session in your booked block of sessions - as it is too late for Speed Solutions to reassign this time slot to a new team.

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To reschedule a cancelled session to take place in a new time slot - Please note that this will be charged at the full rate of a single session (quote available upon request). Speed Solutions cannot guarantee that rescheduling after a cancelled session will take place e.g. the following week - as another team may have already booked that particular slot. 

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If Speed Solutions requires to cancel one of your team's booked sessions due to unforeseen circumstances, rescheduling can be arranged at no charge or 100% of the cost of one session will be refunded immediately (at your discretion).

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We hope that you appreciate that if sessions are cancelled/rescheduled within these above time frames, it is too late to reassign to a new Team - which is why these charges apply.

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When sessions are arranged, the contact (e.g. Coach) should agree to:

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• Take note of the session(s), date(s) and time(s) to ensure player availability.

• Ensuring players are ready to start the session(s) on time - Speed Solutions is required to adhere to the agreed session times due to potential sessions arranged shortly after your team's session ends.

• The payment remaining fixed to what was quoted (regardless of player availability or attendance).

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